Job Description
Director Of Risk Management
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 13 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.
At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!
We're looking for a bold, practical, and highly operational Director of Risk Management to build and lead a modern risk management function across a rapidly growing senior living organization.
This is not a traditional insurance administration role. We need a hands-on leader who can identify risks before they become crises, turn lessons learned into meaningful organizational improvement, and drive accountability across the business while being a support function.
Success in this role requires a bias toward action, ownership, and execution. One day you may be presenting enterprise risk trends to executive leadership; the next, you may be leading an incident investigation, implementing a corrective action plan, or partnering with operators to solve a problem in real time.
This role is ideal for a builder and problem-solver who thrives in a fast-paced environment and is equally comfortable developing strategy, influencing leaders, and rolling up their sleeves to get things done.
Key Responsibilities
Enterprise Risk Management
- Lead the design, implementation, and ongoing enhancement of the organization's enterprise risk management program, addressing operational, clinical, financial, workforce, regulatory, and reputational risks.
- Establish and maintain enterprise risk reporting, dashboards, key risk indicators, and governance processes that provide leadership visibility into significant risks and mitigation efforts.
- Partner with executive leadership to incorporate risk management principles into strategic initiatives, acquisitions, transitions, and business planning.
Claims Oversight & Loss Prevention
- Build and strengthen processes supporting claims reporting, investigation, litigation management, and loss prevention in partnership with the Claims Administrator, carriers, brokers, TPAs, outside counsel, Legal, and Operations.
- Monitor claim trends, litigation outcomes, and significant loss events to identify root causes, reduce future exposure, and improve operational performance.
- Participate in claim reviews, major loss events, and settlement discussions involving significant organizational risk.
Resident Safety & Clinical Risk
- Develop and maintain systems for identifying, investigating, tracking, and responding to resident and clinical risk events.
- Partner with Operations, Quality, Compliance, and community leadership to promote resident safety, quality outcomes, and operational accountability.
- Lead investigations and root-cause analyses involving high-risk incidents and support implementation of sustainable corrective action plans.
- Identify enterprise-wide trends and recommend interventions that reduce resident harm, regulatory exposure, and litigation risk while promoting a Just Culture approach focused on accountability, learning, and continuous improvement.
Risk Governance, Policy & Operational Controls
- Design and implement risk governance frameworks, reporting structures, escalation protocols, documentation standards, and accountability measures.
- Evaluate incidents, claims, audits, licensing concerns, litigation trends, and operational data to identify opportunities for stronger controls and organizational performance.
- Partner with Legal, Compliance, Operations, Human Resources, Audit, and Learning & Development to implement practical risk mitigation strategies that support operational excellence.
- Monitor the effectiveness of policies, corrective actions, and risk mitigation initiatives and recommend improvements as needed.
Licensing, Permits & Operational Readiness
- Develop and oversee processes supporting the timely renewal and maintenance of licenses, permits, certifications, and other operational authorizations.
- Partner with Operations, Compliance, Legal, and community leadership to identify and mitigate licensing and operational readiness risks across the portfolio.
- Establish reporting and escalation processes for licensing and operational requirements that may impact resident care, business continuity, acquisitions, or transitions.
Crisis Management & Incident Response
- Build and maintain crisis management, investigation, and incident response processes that support a coordinated organizational response to critical events.
- Lead responses involving serious incidents, workplace safety events, natural disasters, regulatory investigations, and other high-risk situations.
- Facilitate post-event reviews and corrective action planning to strengthen organizational preparedness and resilience.
Risk Analytics & Reporting
- Design and maintain executive reporting, dashboards, and performance metrics that provide meaningful visibility into claims, incidents, litigation, workers' compensation activity, resident events, licensing status, and other key risk indicators.
- Utilize analytics and trend analysis to identify emerging risks, measure program effectiveness, and support business decision-making.
- Present actionable recommendations and meaningful performance insights to executive leadership.
Training, Culture & Organizational Learning
- Partner with Learning & Development and operational leaders to develop targeted training and retraining initiatives based on identified risk trends.
- Ensure lessons learned from incidents, claims, investigations, and near misses are translated into sustainable operational improvements and organizational learning.
Team Leadership & Development
- Establish clear goals, accountability measures, and performance expectations.
- Foster a collaborative, service-oriented culture focused on solving problems, reducing organizational exposure, and supporting operational partners.
- Lead by example through active participation in investigations, corrective action planning, training initiatives, and risk reduction efforts while creating a culture of ownership, urgency, accountability, and execution.
Qualifications
Required
- Bachelor's degree in Risk Management, Healthcare Administration, Nursing, Business Administration, Legal Studies, Public Health, Insurance, or a related field.
- 10+ years of progressively responsible experience in risk management, healthcare operations, senior living, insurance, claims administration, clinical risk, patient safety, compliance, or related disciplines.
- Demonstrated experience building, implementing, or enhancing enterprise risk management programs, governance frameworks, or organizational risk initiatives.
- Experience leading incident investigations, root-cause analyses, corrective action planning, and organizational improvement initiatives.
- Strong working knowledge of liability claims, litigation management, incident reporting, insurance programs, loss prevention, and risk mitigation strategies.
- Experience analyzing claims, incident, operational, or regulatory data and translating findings into practical business actions.
- Demonstrated ability to influence cross-functional stakeholders and drive accountability without direct operational authority.
- Experience partnering with executive leadership and presenting risk trends, recommendations, and business cases to senior leaders.
- Exceptional analytical, critical-thinking, problem-solving, and project-management skills.
- Strong written and verbal communication skills, including the ability to communicate complex issues to operational and executive audiences.
- Ability to manage sensitive, high-profile, and time-critical matters with professionalism, discretion, and sound judgment.
- Willingness and ability to travel to communities and operational sites as needed.
Preferred
- Experience in senior living, healthcare, post-acute care, assisted living, memory care, skilled nursing, hospitality, or other multi-site operating environments.
- Experience overseeing or supporting general liability, professional liability, workers' compensation, auto liability, and other casualty claims programs.
- Experience developing enterprise risk dashboards, key risk indicators, governance committees, and executive reporting frameworks.
- Experience implementing Just Culture, High Reliability Organization (HRO), patient safety, quality improvement, or similar organizational improvement methodologies.
- Experience supporting acquisitions, transitions, integrations, licensing activities, or operational readiness initiatives.
- Professional certifications such as ARM, CRM, CPHRM, CPCU, CPPS, CHSP, or similar risk-management, healthcare, or insurance designations.
- Advanced degree in healthcare, business, risk management, or a related discipline.
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