Job Description

Event Staff LAZ Live | Part-Time | Non-Exempt Fuel the Energy. Elevate the Experience. Create Unforgettable Events. Want to hear something exciting? Thousands of guests attend concerts, sporting events, festivals, conventions, and special events every year. While guests focus on enjoying the event, a dedicated team works behind the scenes to ensure guest entry, wayfinding, and venue services are delivered safely, efficiently, and professionally. That's where LAZ Live comes in. LAZ Live delivers exceptional event staffing, parking operations, guest services, and venue support at premier entertainment venues and destinations across the country. At LAZ Live, we believe great events begin with great people . If you're an experienced leader who thrives in fast-paced environments, enjoys developing teams, and is passionate about creating outstanding guest experiences, this could be the opportunity for you. Why Join Our Team? Competitive hourly pay Flexible, event-based scheduling Opportunities to work concerts, sporting events, festivals, conventions, and special events Paid training programs Career growth and advancement opportunities Positive team culture with supportive leadership Employee recognition programs Free company uniforms PayActiv access to earned wages before payday Employee Assistance Program (EAP) Wellness and health coaching resources Additional Benefits for Eligible Team Members Medical, Dental, and Vision Insurance 401(k) Retirement Savings Plan Paid Time Off (PTO) Short-Term Disability Coverage Long-Term Disability Coverage Schedule Team members support a variety of events and may be required to work days, evenings, weekends, holidays, and other peak event periods. Flexibility is essential, as schedules are based on venue and event needs. Position Overview As an Event Staff Team Member, you will help deliver exceptional guest experiences while supporting the successful execution of events. Assignments may vary based on venue requirements, operational needs, and individual experience. Event Staff members serve as ambassadors for both LAZ Live and our venue partners, providing professional, friendly, and attentive service from guest arrival through departure. Potential Assignments Usher Ushers assist guests throughout the venue and help maintain a positive and welcoming atmosphere. Responsibilities Welcome guests and provide directions Assist with seating and venue navigation Support crowd flow and guest movement Monitor assigned seating areas Assist guests with accessibility needs Address guest questions and concerns Report safety or operational issues to supervisors Help maintain a safe and enjoyable environment Ticket Agent Ticket Agents play a key role in creating a smooth and efficient guest arrival experience. Responsibilities Scan and validate event tickets Assist guests with ticketing questions Verify access to premium, VIP, and restricted areas Support efficient venue entry operations Provide venue information and directions Utilize mobile ticketing and scanning technology Maintain organized guest entry points Access Control Agent Access Control Agents help support venue security and established access procedures. Responsibilities Monitor entrances, exits, and controlled-access areas Verify credentials and authorized access Observe and report safety concerns Support crowd management efforts Assist with emergency response procedures when necessary Coordinate with supervisors and venue personnel Maintain a visible and professional presence throughout events General Event Attendant General Event Attendants provide operational support across multiple event functions. Responsibilities Assist guests with information and wayfinding Support crowd management efforts Assist with event setup and breakdown activities Staff entrances, exits, and guest service locations Support VIP and special event experiences Assist venue leadership with operational needs Deliver excellent customer service throughout the event What We're Looking For Guest-Focused You genuinely enjoy helping people and creating positive experiences. Professional You communicate effectively and represent the organization with courtesy and respect. Reliable You arrive prepared, follow procedures, and can be counted on during high-volume events. Attentive You remain alert, notice details, and proactively support guests and team members. Adaptable You excel in fast-paced environments and adjust quickly to changing circumstances. Team-Oriented You work collaboratively and contribute to the success of the overall event operation. Qualifications Required Must be at least 18 years old High school diploma or GED preferred Strong customer service and communication skills Ability to interact professionally with guests, coworkers, and venue personnel Ability to follow procedures and directions Ability to maintain professionalism in busy event environments Ability to stand and walk for extended periods Ability to work flexible schedules including nights, weekends, holidays, and special events Preferred Experience in event services, hospitality, guest services, ticketing, security, customer service, or venue operations Experience working in stadiums, arenas, theaters, concert venues, convention centers, or entertainment facilities Experience working with large crowds CPR, First Aid, or emergency response certifications Familiarity with mobile ticketing or access control technology Valid driver's license preferred Success in This Role Successful team members consistently: Deliver exceptional guest experiences Support safe, organized, and efficient events Demonstrate professionalism and reliability Provide outstanding customer service Work effectively as part of a team Contribute to the successful execution of every event Physical Requirements This role requires the ability to: Stand and walk for extended periods Navigate stairs, ramps, and large event venues Work indoors and outdoors in varying environmental conditions Lift, push, and pull up to 25 pounds Bend, stoop, squat, and move throughout a shift Communicate effectively in active event environments Utilize handheld devices and mobile technology as required Why LAZ? Build Your Future with LAZ If you're ready to lead from the front, develop exceptional teams, and help create memorable experiences for guests attending some of the most exciting events and venues in the industry, we'd love to meet you. LAZ is an Equal Opportunity Employer and participates in E-Verify. #J-18808-Ljbffr

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