Event Staff PositionThe Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.What This Role Will Do:Communicate venue information about policies and procedures to guests as they prepare to enter the venue.Look for ways to proactively assist the guest to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Direct restroom and concessions lines, as needed, to shorten guest waiting times.Assist in resolving guest complaints. Work staff entrance and give out employee badgesHelp maintain PPE and sanitization inventoryReport maintenance and cleaning issues to the respective department manager in a timely manner.May fill in temporarily with a department to support staffing levels during peak or break times.Greet guests as they enter and leave the venue. May also distribute advertising flyers.Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.Keep records of inquiries, complaints, or comments.Help with VIP programming under the direction of the Operations ManagerReport maintenance and cleaning issues during a show to the respective department manager.Monitor and log lost and found itemsEnsure guest safety through proactive personal interaction and removing hazards in the area of responsibilityCheck identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venuePrevent and resolve altercations among guestsMaintain control by circulating through your work area throughout the shiftSet up area before opening (stanchions, table configuring, etc.)Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shiftWhat This Person Will Bring:High School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong-sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingAbility to work late hoursFlexible scheduleEqual Employment OpportunityLive Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.The expected compensation for this position is:$16.0 USD - $20.00 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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