Job Description
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
WE LOVE OUR WORK.
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co‑workers
Responsible for promoting a positive influence in the community and participating in events
Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events.
Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.
Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on‑site promotions.
Prepares prize schedules for events in accordance with the event budget.
Coordinates ordering of all gifts, décor, prizes and collateral material needed for events.
Prepares various reports to assist in post event analysis and compiles monthly forecast and maintains budget.
Maintains comprehensive knowledge of all current and upcoming promotions, events and special offers throughout the property.
Responsible for supervising and managing staff in Promotions Department: Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Maintains exceptional knowledge of the market
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
Responsible for ensuring adherence to all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Bachelor’s degree (B.A./B.S.) from an accredited four‑year college or university.
3‑5 years in progressively more challenging roles in marketing, with at least one year with responsibility for event planning.
Two years’ experience managing teams or business units.
Familiarity with player tracking software required.
Strong communication skills, both verbal and written.
Ability to understand and analyze Budget and P&L Statements.
Proven managerial and critical thinking skills required.
Compliance with all regulatory, governmental, and safety requirements
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment.
Equal Opportunity Employer
We are an equal opportunity employer.
STARTING SALARY
Starting at $60,000 annually, based on experience, with bonus potential.
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Job Tags
Local area, Night shift